Refund Policy – NearPetShop.com

At NearPetShop.com, we deeply value the trust and satisfaction of our customers. Our mission is to deliver healthy, certified, and well-cared-for pets along with premium pet accessories across India. To ensure a transparent and customer-friendly shopping experience, we have created a clear Refund Policy. This policy outlines the conditions under which refunds can be claimed, the process to follow, and the responsibilities of both our customers and our team.

Commitment to Authenticity and Care
Every pet purchased from NearPetShop.com is backed by essential certifications such as:

Veterinary Health Certificate
DNA Certificate
Purebred Certificate
These documents assure buyers of the pet’s health, authenticity, and breed verification. Since we work only with trusted breeders and verified sources, we maintain the highest standard of care before delivery.

However, we understand that unexpected situations can arise, and that is why our Refund Policy is designed to protect both our customers and the welfare of pets.
Conditions for Refund

Refunds are applicable only under specific situations, as outlined below:
Order Cancellation Before Shipment
Customers may cancel their order before shipment for a full or partial refund.
Once the pet has been dispatched, cancellations are not permitted due to the sensitive nature of live animals.
Health-Related Issues
If a pet is delivered without a valid veterinary health certificate or DNA verification, customers can request a refund.

Refunds will be approved only after thorough verification by our support team.
Damaged or Incorrect Products (Pet Accessories)
Refunds apply if the delivered accessories are defective, damaged, or different from the product description.

Non-Refundable Situations
Change of mind after safe delivery of the pet.
Incorrect information provided by the customer during the order process.
Delays caused by unforeseen shipping challenges or natural conditions.
Refund Process

To request a refund, customers must:Contact our customer support team within 24–48 hours of delivery.
Provide order details, payment proof, and photographs (in case of damaged accessories).Allow our verification team to investigate the issue.
Once approved, refunds are processed to the original payment method within 7–10 business days. Customers will receive a confirmation email once the refund has been initiated.

Responsibilities of Customers

To ensure smooth transactions, we encourage our customers to:
Double-check personal details such as address, contact number, and order specifications.
Verify all certificates and documents at the time of delivery.
Understand that pets are sensitive beings and require responsibility, patience, and care.
Since live pets cannot be treated as regular products, refunds are strictly limited to genuine concerns related to documentation or health verification.
Why Our Refund Policy Matters

At NearPetShop.com, our Refund Policy is designed not just to safeguard customer rights but also to ensure the well-being of pets. We believe that every adoption or purchase should be based on long-term commitment, care, and love.

By keeping our policy transparent, we aim to build customer confidence while prioritizing the safety of pets during delivery and beyond.

Need Help?

If you have any queries regarding our Refund Policy, our support team is available to guide you. Reach out to us via our contact page, email, or helpline for quick and reliable assistance.At NearPetShop.com, your satisfaction and trust come first. With authentic certifications, pan-India delivery, and a dedicated support team, we ensure that your journey of bringing home a new pet remains joyful, transparent, and worry-free.